Delivery and Return Conditions
Delivery and Return Conditions
Welcome to SofaFontana ! To maintain the highest level of customer satisfaction, we have set the following terms regarding our delivery and return processes. In order to provide you with the best shopping experience, please read the following terms carefully:
Delivery Process:
Prioritizing the comfort and satisfaction of our customers, we deliver our products to the address you specify free of charge. Our dealer in your city will come to your address on the specified delivery date and install the product free of charge. Our installation service is offered to our customers to ensure that they use the product quickly and without any problems.
Return and Exchange Policy:
In case of any technical malfunction or defect in our products, you can use your right to return or exchange. To request a return or exchange, please contact us via our contact information from the date you receive the faulty or defective product. Our customer service team will take the necessary steps to assist you as quickly as possible.
Return or exchange requests must meet the following conditions:
- Evidence that the product was used in accordance with the instructions for use must be provided.
- Requests for return or exchange of the product must be made within 14 days from the date of delivery.
- The product must be returned with its original packaging.
- If no user-caused damage or defect is detected in the product, a refund or exchange will be made.
To ensure customer satisfaction, your return or exchange requests will be processed as soon as possible. If you have any questions or concerns, please do not hesitate to contact us. We will be happy to assist you.
As the SofaFontana family, we continue our commitment to providing you with quality products and excellent service. Thank you for choosing to shop with us.